Privacy Policy

1. Introduction

EnglishCoach24 ("we," "our," or "us") operates the EnglishCoach24 mobile application and website (englishcoach24.com) (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register, book a consultation, or interact with our Service, we may collect:

• Full name
• Email address
• Phone number
• Age / date of birth (for age-appropriate content)
• Country or region of residence
• Payment and billing information (processed securely via third-party payment processors)

2.2 Usage Data

We automatically collect certain information when you access the Service, including:

• Device type, operating system, and unique device identifiers
• IP address and general location (city/region level)
• App usage patterns, session duration, and pages visited
• Crash reports and performance data
• Browser type and version (for web access)

2.3 Learning Data

To personalize your learning experience, we may collect:

• Quiz and test scores
• Course progress and completion data
• Voice recordings (only when you use the AI Coach speaking feature, with your explicit consent)

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, operate, and maintain the Service
• Personalize your learning experience and recommend content
• Process bookings, payments, and transactions
• Communicate with you — including service updates, promotional offers (with your consent), and support responses
• Analyze usage to improve our courses, features, and user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist us in operating the Service (e.g., hosting, analytics, payment processing, email delivery). These providers are contractually obligated to protect your data.
• Analytics Partners: We use Google Analytics and Microsoft Clarity to understand usage patterns. These tools may collect anonymized or pseudonymized data.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure server infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Restriction: Request restriction of processing of your data.
• Data Portability: Request a machine-readable copy of your data.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at the address below.

8. Children's Privacy

Our Service may be used by children under the age of 13 for educational purposes (e.g., NAPLAN preparation). We do not knowingly collect personal information from children without verifiable parental consent. If you are a parent or guardian and believe your child has provided personal information without your consent, please contact us so we can take appropriate action.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: